Services
Dolphin Integration provides a breadth of value-added services specifically tailored to our clients individual needs to ensure you get everything you need out of your IT system. No matter how big or small your needs, we strive to provide dedicated, personal support and to make sure Dolphin's services positively impact your business.
Total Care of Business IT Systems
Total Care is Dolphin's flagship IT solution. It is a full service IT management package wherein Dolphin takes over all aspects of your IT system and employs an integrated, customised, fully managed package. Total Care provides you with your own dedicated engineer, sales and account staff to ensure all aspects of your IT needs are looked after, down to the smallest detail. This complete package is an ideal fit for fast-paced, professional services providers such as accounting and legal firms - which may not possess the time or specific expertise needed to run an IT system. Total Care allows you to focus solely on your core business.
By leveraging our sister company – Dolphin IT’s – data centre and our strong network of third party software and hardware vendors, we can ensure the full scope of your IT needs are met – at great value. To further ensure our clients are getting a tailor made system at an excellent price we employ a Service Level Agreement (SLA) pricing system wherein you pay only for the service you require and all of your investment is put to tangible use.
System Installation and Upgrades
Our system installation and maintenance services leverage our strong relationships with hardware and software providers to provide you with a cutting edge, customised, business IT system. In addition to being a Citrix Silver Partner and a Microsoft Gold Partner, we have excellent relationships with other world class companies such as IBM and Cisco. While we are not vendor-centric, we are always looking to leverage our preferred suppliers to ensure the best value for you.
Dolphin has been providing IT Systems for multiple industries, but an area we are particularly adept at serving is that of our our core clientele - accounting firms. Working extensively with accounting firms in Australia, we have acquired rich industry-specific expertise and are familiar with the particular IT needs of this unique and demanding industry. As a part of these tailored solutions, we provide expert installation and support services for leading accounting software platforms MYOB and APS.
We work beyond installation to provide our trademark hands-on, personable support through scheduled maintenance and world class customer service. Our job is never done so long as your IT system is in place.
National Network Solutions
Based out of Melbourne, we excel at providing reliable, high performance IT services focussed in the state of Victoria. However, we also have trusted key partners nationwide to ensure that should you re-locate or expand we have the network to support and grow with you. No matter where you are in Australia, Dolphin is able to serve you with word-class performance and reliability.
Managed ASP Hosted Solutions
We work seamlessly with our sister company – Dolphin-iT – to provide our clients with cost effective and innovative hosting services such as: colocation, website development, web hosting, e-commerce solutions and web application development.
At the heart of Dolphin-iT’s operations is a world-class data centre incorporating a fully redundant environment, capable of hosting any size operation. This affords Dolphin Integration with the technical resources to serve your needs as they grow and develop over time.
Providing convenience in communication when out of the office, our Hosted Exchange service utilises push technology to provide on-the-go access to fully synchronised email and calendars via mobile phone and laptop. Offering maximum value, the Hosted Exchange service operates outside your company infrastructure on a monthly, per-user basis. Flexible and cost-effective, accounts can be added or removed each month, ensuring that you pay only for the service you require.
Disaster Recovery Solutions
Life is unpredictable and disasters happen – Dolphin Integration’s Disaster Recovery Solutions ensure that they don’t adversely affect your IT system or your business. We offer thorough, secure back up of IT data to ensure that, in the event of a disaster, your company's information is safe and your networks intact. In addition to providing a standard hard drive back-up, we also offer off-site remote backup. Your data is always secure and readily accessible should an issue arise.
Our comprehensive backup and recovery services provide our client’s with the confidence that if something goes wrong – crucial IT data is safe.
Remote & Mobile Business Solutions
Because Dolphin understands the importance of having seamless access your network on-the-go, we offer mobile solutions for smart-phones and portable devices to ensure all our client’s IT business needs are met. We are able to integrate your IT systems with mobile systems including IOS (iPhone, iPad), Android, and Symbian, for complete access to your network and important information on the go, anywhere in the world. Access your important information wherever and whenever you need it.
Managed Relocation Services
Business is an ever-changing entity and Dolphin Integration is always prepared to meet our clients evolving needs. Dolphin's Managed Relocation Services leverage our network of transportation and logistics partners to provide professional expertise in the precise, thorough relocation or geographical expansion of IT networks.
IT system relocation is a technical, demanding process that needs to be handled by professionals and Dolphin ensures it is done properly. Proper relocation of your IT networks is a key contributor to positively managing change and moving your business forward.
Phone Systems
Through our network of trusted partners, we are able to provide state-of-the-art PBX and VoIP (Voice over Internet Protocol) services. We can assist in providing a multitude of features related to call handling including, key systems, hybrid systems, private branch exchanges, and multi-location integration.
By leveraging our relationships and expertise we offer business telephone systems which can help save your company money and strongly simplify your telephony systems.